Return Policy for KickCentral
We want you to be completely satisfied with your purchase from our store. If for any viable reason you are not entirely pleased with your product, we're here to help. Please read our return policy below for a smooth and hassle-free experience:
Eligibility for Auto Pre-Shipment Returns:
To qualify for an Auto Pre-Shipment Return, please adhere to the following guidelines:
Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Additionally, a viable reason for the return must be provided. We reserve the right to assess the reason for return and determine its viability. Also orders after 30 days are no longer eligible for a refund.
Initiating a Return: To initiate a return, please contact our customer service team through any of the following channels:
Return Process: Once your return request is approved and you receive instructions from our customer service team, please package the item securely and include the original receipt or proof of purchase. You are responsible for the shipping costs associated with returning the item.
Refund Timeline: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within 5 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items: In the rare case that your item arrives damaged or defective, please reach out to us immediately upon receipt. We will guide you through the appropriate steps to resolve the issue.
We value your satisfaction and strive to provide a seamless return experience. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us through the provided channels. Your feedback helps us improve our products and services.
Thank you for choosing KickCentral.